Refund policy

Last updated: November 2025

We want you to love your Luxura purchase. If for any reason you are not satisfied, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition you received it
  
  

• Unopened, unused, and unworn
  
  

• With all original tags
  
  

• In the original packaging
  
  

• Accompanied by a receipt or proof of purchase
  
  

To start a return, email us at info@luxurabeautycare.com.
Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

Items returned without first requesting a return will not be accepted.

If your return is approved, we will send you a prepaid return shipping label and instructions on how to send your package back.

For any questions, you can always contact us at info@luxurabeautycare.com.

Damages & Issues

Please inspect your order upon delivery.
Contact us immediately if:

• Your item is defective
  
  

• Your item arrives damaged
  
  

• You received the wrong item
  
  

We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)
  
  

• Custom or personalized products
  
  

• Personal care items (including beauty and cosmetic products)
  
  

• Hazardous materials or flammable liquids
  
  

• Gift cards
  
  

• Sale/discounted items
  
  

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

The fastest way to exchange an item is to complete a return first.
Once the return is accepted, you can make a separate purchase for the new item.

EU Customers – 14-Day Cooling-Off Period

For orders shipping to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation.

The item must still meet the standard eligibility criteria: unused, unworn, with tags, in original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

• A refund will be issued to your original payment method
  
  

• This typically occurs within 10 business days
  
  

• Your bank or credit card provider may require additional processing time
  
  

If more than 15 business days have passed since your refund was approved, please contact us at info@luxurabeautycare.com.