Privacy policy

Last updated: November 2025

This Privacy Policy describes how Luxura Medical Spa (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from luxuraspa.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue using the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the “Last updated” date above. Continued use of the Services means you accept the updated policy.

2. Information We Collect

We collect personal information about you from the following sources over the past 12 months:

A. Information You Provide to Us Directly

  • Contact details: name, email, phone number, billing address, shipping address.

  • Order details: items purchased, payment confirmation, shipping details.

  • Account information: login credentials (if you create an account).

  • Customer service messages: any information you provide when contacting us.

  • Shopping activity: items added to cart, wishlist, viewed products.

You may choose not to provide certain information, but this may limit your ability to use certain features.

B. Information Collected Automatically (Cookies & Pixels)

We automatically collect information about your browsing behavior through cookies, pixels, and similar technologies, including:

  • IP address

  • Device and browser details

  • Browsing history on our website

  • Interaction with ads, pages, and features

  • Analytics data via Google Analytics, Meta Pixel, TikTok Pixel, and Shopify

Shopify cookie details can be found here: https://www.shopify.com/legal/cookies.

C. Information from Third Parties

We may receive information from:

  • Shopify, which powers our ecommerce platform

  • Payment processors (credit card details are tokenized and not stored by us)

  • Marketing and advertising partners

  • Zenoti CRM, which manages appointment and customer records

  • Email/SMS marketing platforms

  • Social media and advertising platforms when you interact with our ads

All information received from third parties is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use personal information for the following purposes:

A. Providing Products & Services

  • Processing orders and payments

  • Managing shipping, returns, and exchanges

  • Maintaining your account

  • Sending transactional emails

B. Marketing & Advertising

  • Sending promotional emails and SMS (you may unsubscribe anytime)

  • Showing targeted ads on platforms like Meta, Google, TikTok

  • Personalizing content and promotions

  • Using Shopify Audiences to reach customers via third-party networks

C. Security & Fraud Prevention

  • Detecting and preventing fraud

  • Protecting our website and users

D. Customer Support

  • Responding to your inquiries

  • Improving our Services

4. How We Share Your Personal Information

We may share your information with:

A. Service Providers

  • Shopify (ecommerce platform)

  • Payment processors

  • Email/SMS marketing partners

  • Analytics providers

  • Shipping and fulfillment partners

  • Zenoti CRM

B. Business & Marketing Partners

Including Shopify Audiences, Meta, Google, TikTok, and ad networks.

C. Legal & Compliance

We may disclose information where required by law (subpoenas, investigations, etc.).

D. Business Transfers

If we undergo a merger, sale, or acquisition.

5. Sale or Sharing of Personal Information (For U.S. State Privacy Laws)

We may “sell” or “share” personal information (as defined by U.S. privacy laws) to third parties for targeted advertising.

Categories shared may include:

  • Contact information

  • Commercial information (purchase history)

  • Internet activity (cookies, pixels, browsing data)

You may request to opt out of this activity by contacting us (details below).

When visiting our Site from a browser with Global Privacy Control (GPC) enabled, we will treat this as a request to opt out for that browser.

6. Your Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you

  • Request deletion

  • Correct inaccurate information

  • Opt out of sale/sharing/targeted advertising

  • Request a copy of your data (data portability)

  • Withdraw consent (for marketing)

To exercise these rights, contact us at:

📧 info@luxurabeautycare.com

We may request verification information to confirm your identity.

7. Children’s Data

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children.

8. Security & Retention

We implement reasonable security measures, but no system is completely secure.
 We retain information as long as necessary for:

  • Order processing

  • Legal obligations

  • Preventing fraud

  • Maintaining your account

9. International Users

We are based in the United States.
 If you access the Site from outside the U.S., your data may be transferred and processed in the U.S., where privacy laws may differ from those in your country.

We do not sell to the EU/UK.

10. Contact Information

If you have questions, or wish to exercise your privacy rights, contact us:

📧 info@luxurabeautycare.com
 📞 +1 (646) 370-5026
 📍 Luxura Medical Spa
 11800 W Broad St, Suite 2625
 Richmond, VA 23233, USA